Key Facts and Figures
- 16 million+ users
- 170+ countries supported
- 50+ currencies
Wise
Wise (formerly TransferWise) is an online, mobile-based money transfer service. The company has 13 offices around the world and offers hundreds of send countries to prospective users.
Mission Statement
Money without borders – instant, convenient, transparent and eventually free. We’re powering money for people and businesses: to pay, to get paid, to spend, in [...]
Money without borders – instant, convenient, transparent and eventually free. We’re powering money for people and businesses: to pay, to get paid, to spend, in any currency, wherever you are, whatever you’re doing.
Q and A Selection
Q: “How do I send money with Wise?” A: To send money with Wise, you’ll first need to sign up. We’ll ask for your email [...]
Q: “How do I send money with Wise?”
A: To send money with Wise, you’ll first need to sign up. We’ll ask for your email address, and you’ll create a password.
We’ll also need to verify you before you are able to send money. Check what information we need and how long verification takes here.
How to send money with Wise
1. Log in to your Wise account
Go to Home and select Send.
2. Choose where you want to send from
You can fund your transfer from either an account outside Wise or use available money on your Wise balance.
3. Choose your transfer type
International — pay in the currency of your choice and select which currency you’d like the recipient to receive.
Same currency — pay for your transfer in the same currency we’ll send to your recipient.
4. Enter how much you’d like to transfer
You can start with the amount you’d like to send or how much you’d like your recipient to get.
5. Let us know who you’re sending money to
If you have their bank details, add them in and we’ll send money to that account.
If you don’t have their bank details, just enter their email address.
If they have an account with Wise, we’ll find the account they want to receive money into.
If they don’t have an account with Wise, we’ll send them an email asking for their bank details.
6. Review the details of your transfer
Make sure everything looks right. You can add a reference for your recipient if you’d like.
7. Choose how to pay
There are multiple ways you can pay for your transfer. We’ll let you know the fees for each option, and how long it should take for the money to arrive.
It’s often cheapest to pay from your bank account. This means you’ll have to go to your online banking or your branch and send the money to Wise from there.
8. That’s it!
After we’ve received your money, we’ll confirm the transfer via email or in the app. And we’ll also let you and your recipient know when the money’s on its way.
Your payments will appear under Transactions on the home screen, and you can even change the category from a drop-down list right under the amount, to keep your payments organised.
Q: “How long does a transfer take?”
A: We always move your money as quickly as possible. You can see an estimate of how long it’ll take by putting some basic details into our transfer calculator on our homepage.
But when you actually set up your transfer on Wise, your estimate will change. The reason for this is simple — the more information we have about your transfer, the more accurately we can tell you how long it’ll take. And it depends on these 4 things:
The countries you’re sending from and to.
Every currency and country is different. Converting your money can take a maximum of 2 working days, but it’s very rare that it takes this long. And how quick your transfer arrives depends on how quickly your recipient’s bank can process your money, as well as the ways you can pay in the country you’re sending from. We can’t confirm when the money has reached and been processed by your recipient’s bank.
How you pay.
Some payment methods are quicker than others. For instance, card payments are normally instant, while bank transfers can take longer, especially Swift transfers. You’ll see how long each payment method takes when you set up your transfer.
What time you pay for your transfer.
We can only move your money during normal banking hours. And things may take a little longer if the country you’re sending to has a national holiday.
Security checks.
We might need to verify things like your ID, address, or where you got the money from, when you make a transfer. We call this process verification, and it helps us keep you and your money safe. These additional checks can add extra time to your transfer on top of the initial estimation.
Q: Is it safe to send large amounts with Wise?”
A: It can be stressful sending large amounts abroad. So we do a lot to make sure you, your money, and your data are always safe and protected.
We’re regulated around the world
Wise is regulated by local regulators in every country we’re in. We operate according to the rules they’ve made to protect consumers in each region.
Learn more about how and where we’re regulated
We safeguard your money
When you use Wise, we safeguard your money by holding it in dedicated bank accounts or high quality liquid assets.
The money in your account is covered by assets that are worth the same value. We hold the assets in separate accounts with these financial institutions.
Learn more about safeguarding
We make your login safe
You can protect your account with 2-step verification. Every time you log in, and every time you make a transfer, we’ll ask you to verify that it’s you by text message, fingerprint, or face recognition. This way no one else can access your account or make payments on your behalf.
Learn how to set up your 2-step verification
We have dedicated anti-fraud and support teams
Our fraud team makes sure our customers, and their money and data, are protected from fraud.
We also have a support team dedicated to helping people who send large amounts with us. If you have any questions or concerns along the way, just get in touch.
Additional FAQ: https://wise.com/help/topics/5bVKT0uQdBrDp6T62keyfz/sending-money
Compliance and Legal Info
Australia Wise Australia Pty Ltd. is regulated by the Australian Securities and Investments Commission (ASIC) and holds an Australian Financial Services Licence (AFSL) and Australian [...]
Australia
Wise Australia Pty Ltd. is regulated by the Australian Securities and Investments Commission (ASIC) and holds an Australian Financial Services Licence (AFSL) and Australian Prudential Regulation Authority (APRA) authorised as an Authorised Deposit-taking Institution (ADI) limited to a provider of purchased payment facilities (“PPF licence”). Our AFSL licence number is 513764. It is also a reporting entity with the Australian Transaction Reports and Analysis Centre (AUSTRAC).
Belgium and the European Economic Area (EEA)
Wise Europe SA, is a Payment Institution authorised by the National Bank of Belgium, incorporated in Belgium with registered number 0713629988 and registered office at Rue du Trône 100 bte 3, 1000 Brussels, Belgium, with passporting rights across the EEA.
TINV EUROPE AS is authorised and regulated as an investment firm by the Estonian Financial Supervision Authority (Finantsinspektsioon) under activity licence number 4.1-1/174.
Brazil
Wise Brasil Corretora de Câmbio Ltda. is an exchange brokerage firm authorised by the Central Bank of Brazil, incorporated under CNPJ 36.588.217/0001-01 and with registered office at Avenida Paulista, 2537, Andar 10, Conj 102, Bela Vista, São Paulo – SP, CEP 01311-300. Wise Brasil Pagamentos Ltda. is a payment institution, issuer of electronic money, not yet subject to authorisation by Central Bank of Brazil, under the terms and as authorised under BCB Resolution No. 80 of March 25, 2021, registered with the CNPJ/MF under No. 40.571.694/0001-31, with offices in the City of São Paulo, State of São Paulo, Avenida Paulista 2537, 10 andar, cj. 102, Bela Vista, CEP 01.311-300. Wise Pagamentos is part of the prudential conglomerate led by Wise Corretora.
Canada
Wise Payments Canada Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M15193392. Quebec has a MSB licence with Revenu Québec under licence number 902804.
Hong Kong
Wise Payments Limited is regulated by the Customs and Excise Department (CCE) of Hong Kong and is licensed as a Money Service Operator (MSO) with licence number 15-01-01584.
India
Wise Payments Limited is approved by the Reserve Bank of India (RBI) for facilitating outward remittances from India under the guidelines set out by RBI in the FED Master Direction No. 19 2015/2016.
Indonesia
PT Wise Payments Indonesia is licensed by Bank Indonesia as a Fund Transfer Operator under licence number 21/304/DKI/B/14-001.
Israel
Wise ILS Ltd. (company number 515856110) is authorised by the Capital Market Insurance and Savings Authority under the Supervision of Financial Services (Regulated Financial Services) Law – 2016 as a Financial Asset Service Provider (Extended) as license number 62727.
Japan
Wise Payments Japan K.K. is regulated by the Kanto Local Financial Bureau (registration number 00040) and licensed as a Funds Transfer Service Provider.
Malaysia
Wise Payments Malaysia Sdn. Bhd. is regulated under the laws of Malaysia by the Bank Negara Malaysia as a licensed remittance, money-changing and e-money issuance business.
New Zealand
Wise Payments Ltd. operates as a foreign entity. It is not licensed by a New Zealand regulator to provide its services. However it is supervised by the Department of Internal Affairs (DIA) for anti-money laundering purposes.
The Philippines
Wise Pilipinas Inc. is licensed by the Bangko Sentral Ng Pilipinas (BSP) as a Remittance and Transfer Company (RTC) with a Type “C” Electronic Money Issuer (EMI) / Money Changing (MC) / Foreign Exchange Dealing (FXD) registration with institution code 53-0044-00-000.
Singapore
Wise Asia-Pacific Pte. Ltd. is licensed by the Monetary Authority of Singapore (MAS) as 1) a Major Payment Institution under the Payment Services Act 2019 (PSA) and 2) has a Capital Market Services Licence under the Securities and Futures Act 2001 for Dealing in Capital Market Products.
United Kingdom
Wise Payments Limited is authorised as an Electronic Money Institution (EMI) by the UK Financial Conduct Authority (FCA) with registration number 900507.
TINV Limited is authorised to carry out investment activities by the FCA with registration number 839689.
United States
Wise US Inc. is registered with the Financial Crimes Enforcement Network (FinCEN) and renews its registration annually. It is licensed as a money transmitter in the states listed here, and supervised by regulatory authorities in each of those states.
In other US states and/or territories, money transmission services are offered by our partner financial institution Community Federal Savings Bank, which is supervised by the Office of the Comptroller of Currency.