Q: How does a customer send money? A: The typical process is to visit a Pacific Way agent in Australia or New Zealand, provide valid [...]
Q: How does a customer send money?
A: The typical process is to visit a Pacific Way agent in Australia or New Zealand, provide valid ID and recipient details in Samoa, pay the transfer amount plus fee, and receive a reference number that the recipient uses to collect cash.
Q: How quickly are funds available?
A: Transfers are usually ready for pickup in Samoa within about 30 minutes, subject to opening hours and compliance checks.
Q: What does the recipient need?
A: Recipients generally bring photo ID and the reference or control number to a Pacific Way outlet in Samoa to receive their cash in local currency.