Lotus Foreign Exchange

Lotus Foreign Exchange (LotusFX) is a Pacific‑focused foreign‑exchange and money‑transfer company with branches in Australia, New Zealand and Fiji, and additional agent partners worldwide.

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Key Facts and Figures

LotusFX was founded in 2002 and describes itself as a leading currency‑exchange and money‑transfer provider in the Pacific region, serving tourists, residents, migrants and businesses.
It operates multiple branches in New Zealand (especially Auckland and Hamilton), at least eight branches in Australia, and several branches in Fiji, with continuing branch expansion in the Australia–New Zealand region.

Mission Statement

LotusFX states that it aims to provide “no‑commission” or low‑commission FX with better exchange rates than commercial banks, and to support social and economic development [...]

LotusFX states that it aims to provide “no‑commission” or low‑commission FX with better exchange rates than commercial banks, and to support social and economic development in the Pacific by improving access to competitively priced currency and remittance services.
The company positions itself as a convenient, community‑oriented alternative for Pacific diaspora and travellers, emphasising physical branches plus digital channels such as its “Lotus FX Online” app.

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Core Services

Retail services include cash foreign‑currency exchange in about 18 currencies, international telegraphic transfers (TTs) from branches, and online money transfers between Australia, New Zealand and [...]

Retail services include cash foreign‑currency exchange in about 18 currencies, international telegraphic transfers (TTs) from branches, and online money transfers between Australia, New Zealand and Fiji via eWire and the Lotus FX Online app.
As an agent of MoneyGram, LotusFX can also send and receive cash‑to‑cash transfers worldwide to over 200 countries and territories.

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Countries Covered

LotusFX directly supports bank‑account transfers between New Zealand, Australia and Fiji, and can route payments to other Pacific destinations using its MoneyGram partnership. Branches in [...]

LotusFX directly supports bank‑account transfers between New Zealand, Australia and Fiji, and can route payments to other Pacific destinations using its MoneyGram partnership.
Branches in Fiji (for example in Suva and Nadi) allow both tourists and local residents to buy and sell foreign currency and to receive funds sent from Lotus branches in Australia and New Zealand.

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Fees and FX Rates

LotusFX advertises “no commission” for FX and says its currency‑exchange rates are usually better than posted commercial‑bank rates, with income earned through spread in the [...]

LotusFX advertises “no commission” for FX and says its currency‑exchange rates are usually better than posted commercial‑bank rates, with income earned through spread in the rate rather than a separate fee.
For international payments, reviews note two main options:
- Lotus telegraphic transfers (TTs) from branches, where customers get a quoted fee and rate at the counter.
- MoneyGram cross‑border payments with published transaction fees (for example, one review cites AUD 2.99 to send AUD 500 to some destinations, plus an FX markup).

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Q and A Selection

Q: How do you send money via LotusFX? A: Customers visit a branch (or use Lotus FX Online where available), provide sender and beneficiary details, [...]

Q: How do you send money via LotusFX?

A: Customers visit a branch (or use Lotus FX Online where available), provide sender and beneficiary details, accept the quoted FX rate and fee, pay via cash, EFTPOS, bank cheque or direct credit to Lotus, after which a TT is sent or a MoneyGram transfer is issued.

Q: How are transfers delivered?

A: TTs go direct to the beneficiary’s bank account, while MoneyGram transfers are picked up in cash at MoneyGram agents; for New Zealand–Australia–Fiji routes, money can be sent and received at Lotus branches.

Q: What information is required?

A: Typical details include applicant’s name, address and phone, plus the beneficiary’s name, bank and branch address and account number; Lotus then confirms the exchange rate and issues a receipt.

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User Testimonaials

Independent reviews describe LotusFX as convenient for those who prefer branch‑based service, and praise its FX rates compared with major banks, though they note that [...]

Independent reviews describe LotusFX as convenient for those who prefer branch‑based service, and praise its FX rates compared with major banks, though they note that the overall cost of international transfers still includes an exchange‑rate markup and possible SWIFT charges.
Social‑media and corporate updates highlight positive customer engagement around new branch openings in Auckland and Australia, suggesting a strong local following among Pacific communities and frequent travellers.

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Compliance and Legal Info

Lotus Foreign Exchange Ltd is an incorporated company headquartered in Auckland, New Zealand, operating branches in New Zealand, Australia and Fiji; it is subject to [...]

Lotus Foreign Exchange Ltd is an incorporated company headquartered in Auckland, New Zealand, operating branches in New Zealand, Australia and Fiji; it is subject to the respective financial‑services and AML/CFT regimes in each country.
In Australia, Lotus Foreign Exchange operates there through Lotus Foreign Exchange Pty Ltd, which is registered with Australian authorities and has ABN 71 108 877 050.

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How much

AUD