Key Facts and Figures
- IMEX is described as a specialized MTO providing money transfer services from Australia and New Zealand to Samoa and Tonga, with agents located in Pacific communities and in New Zealand.
Imex Money Transfer
IMEX Money Transfer is a specialised money transfer operator focusing on remittances between New Zealand, Australia and the Pacific—particularly Samoa and Tonga—offering agent‑based services with total costs that are competitive but not always the lowest in these corridors.
Mission Statement
IMEX is a long‑running family or community‑oriented business whose aim is to make sending money home “easy” and to support Pacific families through reliable, culturally [...]
IMEX is a long‑running family or community‑oriented business whose aim is to make sending money home “easy” and to support Pacific families through reliable, culturally familiar services.
Core Services
Core services are cash‑based outbound remittances from New Zealand (and some Australian locations) to Samoa and Tonga, using IMEX agents for both sending and payout; [...]
Core services are cash‑based outbound remittances from New Zealand (and some Australian locations) to Samoa and Tonga, using IMEX agents for both sending and payout; in some cases IMEX also processes payments from Samoa and Tonga back to New Zealand for imports, freight or education.
Countries Covered
IMEX operates as a licensed money transfer business in Samoa under the “IMEX Samoa Money Transfer” brand and works with local agents for cash payout [...]
IMEX operates as a licensed money transfer business in Samoa under the “IMEX Samoa Money Transfer” brand and works with local agents for cash payout in both Samoa and Tonga.
Fees and FX Rates
World Bank remittance price data for the New Zealand–Samoa and New Zealand–Tonga corridors show IMEX as a money transfer operator with total average costs (fee [...]
- World Bank remittance price data for the New Zealand–Samoa and New Zealand–Tonga corridors show IMEX as a money transfer operator with total average costs (fee plus FX margin) of around 6–9 percent in recent quarters; fees themselves are generally in the NZD 8–13 range, with FX margins about 3–4 percent.
- Comparison sites and IMEX promotions highlight occasional special offers for Tonga that temporarily reduce FX spreads, but overall costs remain above the 3 percent global target though competitive with many traditional cash providers.
Q and A Selection
Q: How does a customer send money? A: IMEX’s site describes a four‑step process: become a verified member, visit or contact an IMEX agent, choose [...]
Q: How does a customer send money?
A: IMEX’s site describes a four‑step process: become a verified member, visit or contact an IMEX agent, choose the amount and recipient in Samoa or Tonga, and the funds are made available for cash pickup or local payout, often the same day.
Q: How fast is delivery?
A: IMEX transfers are typically delivered within one day to cash agents in Samoa and Tonga, with some transfers arriving in under an hour depending on location and cut‑off times.
Q: What payout options exist?
A: The main payout method is cash collection at IMEX or partner locations, though material also notes IMEX can facilitate certain account‑based payments from Samoa and Tonga back to New Zealand for trade‑related purposes.
User Testimonaials
IMEX’s Facebook page features customer‑facing posts and promotional comments which emphasise satisfaction with “special offers” and the ability to send more to family in Tonga, [...]
- IMEX’s Facebook page features customer‑facing posts and promotional comments which emphasise satisfaction with “special offers” and the ability to send more to family in Tonga, though these are marketing‑driven rather than independent reviews.
- There is little systematically collected public review data specific to IMEX; broader studies on Samoa remittances indicate that users of similar cash‑based MTOs value speed and accessibility but are sensitive to fees and exchange‑rate transparency.
Compliance and Legal Info
IMEX Samoa Money Transfer is a licensed money transfer operator, with the licence code MTO006 and an internal banking reference 006/MTB001. The money transfer operators in Samoa [...]
- IMEX Samoa Money Transfer is a licensed money transfer operator, with the licence code MTO006 and an internal banking reference 006/MTB001.
- The money transfer operators in Samoa are licensed under the foreign‑exchange dealer and exchange‑control framework overseen by the Central Bank of Samoa, which imposes limits on the types of transactions MTOs can conduct compared with commercial banks.